Vectar Energy (“Vectar”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Nigeria Data Protection Act 2023 (NDPA), the General Data Protection Regulation (GDPR), and other applicable global privacy laws.
This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you interact with our websites, platforms, and services, including the ecoWise platform.
1. Scope and Applicability
This Privacy Policy applies to all personal data collected, processed, or stored by Vectar globally, including data relating to:
- Customers, platform users, and prospects
- Employees and job applicants
- Vendors, suppliers, and service providers
- Business partners, consultants, and affiliates
- Visitors to our website, platforms, or physical locations
2. Types of Data We Collect
We may collect the following categories of personal data, either directly from you, automatically through your use of our platforms, or from third parties where lawful:
- Identity Data: name, title, date of birth, gender, national ID/passport numbers
- Contact Data: address, email, phone number
- Account and Profile Data: usernames, login credentials, preferences, settings, usage logs
- Technical Data: IP address, device identifiers, browser type, operating system, time zone, clickstream data
- Transactional Data: payment history, billing records, service usage records
- Marketing and Communication Data: marketing preferences, responses to surveys or promotions
- Employment Data (if applicable): CVs, qualifications, job history, references
We do not intentionally collect Special or Sensitive Personal Data (such as health data, religious or political beliefs, biometric data) unless it is strictly required and you give explicit written consent.
3. How We Collect Data
We collect personal data through:
- Direct interactions (account registration, support requests, emails, forms, surveys, applications)
- Automated technologies (cookies, tracking pixels, log files)
- Third parties or public sources (business directories, partners, or referees, where lawful)
4. How We Use Your Data (Purpose and Legal Basis)
We use your personal data only where we have a lawful basis. These include:
| Purpose | Examples | Legal Basis |
|---|---|---|
| Service delivery | Account setup, access to ecoWise, user support | Contractual necessity |
| Service improvement | Monitoring usage, analysing performance | Legitimate interests |
| Communications | Responding to enquiries, sending updates | Consent or legitimate interests |
| Marketing | Newsletters, promotions, campaigns | Consent |
| Recruitment | Processing job applications | Contractual necessity or legitimate interests |
| Legal obligations | Regulatory reporting, tax, audits | Legal obligation |
| Security | Fraud prevention, incident detection | Legitimate interests or legal obligation |
We will only use your personal data for the purposes stated above, unless we reasonably consider another purpose to be compatible. If not compatible, we will seek your explicit consent.
5. Data Sharing and Disclosure
We may share your personal data with:
- Authorised Vectar employees on a need-to-know basis
- Trusted third-party processors (cloud hosting, CRM, analytics, email services, IT support)
- Professional advisers (lawyers, accountants, auditors) under confidentiality obligations
- Regulatory, government, or law enforcement agencies when legally required
We do not sell or rent your personal data to any third party.
All third parties must sign Data Processing Agreements and meet our security and confidentiality standards.
6. International Data Transfers
Your data may be transferred to and stored in countries outside your country of residence.
Where we transfer data internationally, we implement appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Binding Corporate Rules (BCRs)
- Your explicit consent (where required)
7. Retention of Personal Data
We retain your personal data only as long as necessary for the purposes stated in this Policy and as required by law, regulation, or contractual obligations.
When data is no longer required, it is securely deleted or anonymised.
We may retain limited data for longer if:
- there is an ongoing dispute, investigation, or legal claim, or
- we are required to by law.
8. Security Measures
We apply physical, administrative, and technical safeguards to protect personal data, including:
- Encryption and access controls
- Role-based access and authentication
- Secure data centres and cloud infrastructure
- Regular security audits and staff training
Only authorised personnel and approved processors may access your data under confidentiality agreements.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience and analyse platform performance.
- Essential cookies are required for core functions
- Analytics cookies help us understand usage
- Marketing cookies help personalise content (only used with consent)
You can manage or disable cookies through your browser or our on-site Cookie Settings panel. Blocking cookies may limit some features.
10. Your Rights
Depending on your location, you have the following rights under the NDPA, GDPR, and other applicable laws:
- Access your personal data
- Correct or update your data
- Request deletion of your data (subject to legal retention)
- Withdraw consent at any time
- Object to or restrict processing
- Request data portability (receive a copy in machine-readable format)
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
You may exercise these rights by emailing privacy@vectar.io. We will respond within the timelines required by law (typically within 30 days).
11. Minors
Our services are not directed to children under 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately for deletion.
12. Automated Decision Making
We do not currently use your personal data for automated decision-making or profiling that produces legal or significant effects. If we ever do, we will notify you and explain your rights.
13. Changes to this Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on our website and notify you by email or prominent notice.
14. How to Contact Us
If you have any questions or concerns about our use of cookies, please contact: support@vectar.io